HOW IT WORKS
From silence to answered.
In about a day.
Onboard in ten minutes. Provision in hours. Forward your line. Patients book themselves while you sleep.
INSIDE A CALL
What happens between hello and goodbye.
Every call follows the same shape: warm greeting with consent, the agent works out what the caller needs, then routes through the right branch and confirms with an SMS. Below is the actual conversation graph your patients walk through.
Greeting + Consent
“Welcome to [clinic]. This call may be recorded for service quality…”
Determine intent
Three branches possible. The agent listens for the one the caller actually means.
Book appointment
Most common path
Price quote
Treatment enquiry
Emergency triage
Real medical urgency
Collect details + book
Name, phone, date/time. Books to your calendar.
Quote from list
“Veneers from AED 1,800 per tooth, consultation included.”
Give emergency line
Hands off to your after-hours number immediately.
Confirm + SMS
“Booked for tomorrow at 7pm with Dr. Khoury. SMS confirmation sent.”
Greeting + Consent
"Welcome to [clinic]. This call may be recorded for service quality…"
Determine intent
Three branches possible. The agent listens for the one the caller actually means.
Book
Quote
Emergency
Collect + book
Name, phone, date/time
Quote from list
Treatment + price
Give line
After-hours number
Confirm + SMS
"Booked for tomorrow at 7pm with Dr. Khoury. SMS confirmation sent."
FROM SIGNUP TO LIVE
The six steps to your first answered call.
- 01
Tell us about your clinic
Eight short steps capture treatments, opening hours, languages, and voice preference. The whole onboarding takes about ten minutes.
- 02
Pay your setup + start your trial
Stripe checkout: £1,500 setup + 7-day free trial of the £997/month plan. Cancel any time during the trial.
- 03
We provision automatically
Vapi assistant cloned and tuned with your knowledge base. Twilio number purchased in your country. SMS sender configured. SIP trunk wired.
- 04
You forward your existing line
GSM call-forwarding codes per carrier. Three rules: busy, no-answer, unreachable. Test call confirms it works.
- 05
Your AI starts answering
Bilingual EN/AR. Books to your calendar. SMS confirms each booking. You get a daily summary email.
- 06
You watch it work
Recordings, transcripts, auto-QA scores live on your dashboard. Below-threshold calls get flagged for human review.
